Privacy Policy

At Berryglow, operated by Lumenza Software Private Limited, we are deeply committed to protecting your personal information. Your privacy is not merely a policy—it’s a core principle we uphold with transparency, integrity, and respect.

Throughout this Privacy Policy, the terms “we,” “our,” and “us” refer to Lumenza Software Private Limited, while “you,” “your,” “user,” or “users” refer to any individual visiting or interacting with Berryglow, including making purchases.

This document explains how we collect, use, and safeguard your data to deliver a secure, reliable, and seamless online experience.

By accessing or using our platform, you acknowledge and agree to the practices outlined in this policy. If you do not agree with any part of it, we advise discontinuing use of the website.

Collected User Information

To deliver a secure, efficient, and tailored experience, we collect specific information during your interactions with our website. This data enables us to enhance site functionality, personalize content, and ensure smooth and reliable service.

Personal Information You Provide

We may collect personally identifiable details such as your full name, contact number, and email address. Additionally, we gather billing and shipping addresses to facilitate accurate and timely order delivery. Payment information is collected solely for the purpose of processing transactions securely and effectively.

Browsing & Interaction Data

We collect data related to how you interact with our website, including pages visited, searches conducted, and your order history. This also encompasses your engagement with features, promotional materials, and advertisements. Insights into your browsing behavior, past purchases, and preferences enable us to better understand your needs and continuously enhance your shopping experience.

Device & Technical Information

We may collect technical details such as your IP address, browser type and version, device characteristics, and operating system information. With your permission, we may also access your approximate location to enhance and personalize your experience. Additionally, we gather data on site usage, such as performance metrics and interaction patterns, to reinforce platform security, optimize functionality, and ensure seamless navigation across all devices.

Cookies & Tracking Tools

To enhance your browsing experience, we utilize a range of technologies and tracking tools that help tailor content to your preferences. These tools boost website performance, simplify navigation, and make it easier for you to find products that align with your interests. By analyzing user behavior and interaction patterns, we deliver smarter recommendations and more relevant content. All data collected through these technologies is treated with strict confidentiality, securely stored, and managed in full compliance with this Privacy Policy.

How We Use Your Information

We use your personal data solely to enhance your experience and ensure the secure, smooth operation of our platform. Your information is handled responsibly and used for the following purposes:

To process orders and manage deliveries ensuring accurate order fulfillment, handling returns, and providing timely customer support.
To personalize your shopping experience offering tailored product recommendations and content based on your preferences and browsing behavior.
To send promotional updates and offers informing you about new arrivals, exclusive deals, and campaigns, only if you’ve opted in to receive such communications.
To maintain platform security detecting suspicious activity, protecting your account, and safeguarding user data against unauthorized access.
To comply with legal requirements meeting obligations related to applicable laws, regulations, and industry standards.

We strictly use your information for these defined purposes. Your data is never sold or misused for commercial gain.

Sharing Your Information

We do not sell, rent, or trade your personal information. However, to ensure seamless operations and provide essential services, we may share your data with trusted third parties under strict confidentiality and for clearly defined purposes. These include:

Authorized Service Providers
We may share relevant information with trusted third parties such as logistics partners, payment processors, and customer support vendors who assist in fulfilling your orders, processing transactions, and improving your overall experience.
Legal and Regulatory Authorities
Your information may be disclosed when required by law or in response to legal proceedings. This may also include actions taken to prevent fraud, enforce our terms and policies, or protect the rights, safety, and property of our users, company, or affiliates.
Business Partners and Affiliates
In limited cases, we may share non-sensitive data with affiliated entities or business partners involved in supporting or delivering our services. Such sharing is conducted solely for operational purposes and always in alignment with this Privacy Policy.

All shared information is handled with the highest level of security and confidentiality, ensuring it is used only for the intended purposes outlined above.

Cookies and Tracking Technologies

We utilize cookies, web beacons, and similar tracking technologies to enhance your browsing experience and provide a more seamless, personalized interaction with our website. These tools enable us to:

Analyze user navigation patterns to improve overall site usability
Offer product recommendations tailored to your browsing behavior
Monitor website performance and promptly address technical issues

You have the ability to manage or disable cookies through your browser settings. However, please be aware that disabling cookies may affect certain features or functionalities of the website, potentially limiting your overall experience.

Data Storage and Security

We prioritize the security of your personal information and employ robust, industry-standard practices to protect it from unauthorized access, loss, misuse, or alteration. Our security framework includes SSL encryption, secure server environments, and strict access controls, ensuring that only authorized personnel can handle your data.

Although we implement every reasonable safeguard to protect your information, it’s important to note that no method of online transmission or digital storage is entirely infallible. While absolute security cannot be guaranteed, we remain fully committed to regularly updating and strengthening our security protocols to uphold the highest level of data protection.

Your Rights and Choices

As a valued user, you have the right to control how your personal data is collected, used, and managed. We are committed to transparency and empowering you to make informed decisions. You are entitled to the following rights:

Access and Update Your Information
You can review and update your personal details at any time through your account settings.
Request Data Deletion
You may request the deletion of your personal information from our records, subject to compliance with applicable legal and regulatory obligations.
Manage Marketing Preferences
You can opt out of receiving promotional communications at any time by using the unsubscribe link in our emails or by adjusting your communication preferences.
Control Cookies and Tracking Technologies
You have the option to manage or disable cookies through your browser settings. Please note that disabling cookies may impact certain website functionalities.

To exercise any of the above rights, please contact us at the email address provided below:
lumenzasoftwareprivateltd@gmail.com

Children's Privacy

We prioritize the privacy of individuals under the age of 18 and do not knowingly collect, store, or process their personal information. If we become aware that such data has been submitted without verified consent from a parent or legal guardian, we will promptly remove it from our systems.

If you are a parent or guardian and suspect that your child’s information was collected without proper authorization, please contact us at lumenzasoftwareprivateltd@gmail.com so we can review the matter and take necessary action.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in laws, security protocols, or our operational practices. All revisions will be posted on this page, and the updated policy will become effective immediately upon publication. Continued use of Berryglow following any updates signifies your acceptance of the revised terms.

We recommend reviewing this policy periodically to stay informed about how we handle your personal information. For any questions or concerns regarding this policy or the use of your data, please contact us at lumenzasoftwareprivateltd@gmail.com.

Consent

By accessing or using our website and services, you confirm that you have read, understood, and agreed to the terms of this Privacy Policy, including the collection, use, and disclosure of your personal data as described herein.

Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or the way your data is handled, please feel free to reach out to us at:

lumenzasoftwareprivateltd@gmail.com