Shipping and Delivery Policy
At Berryglow, operated by Lumenza Software Private Limited, we are committed to delivering a smooth, dependable, and hassle-free shopping experience. In this policy, “we,” “us,” and “our” refer to Lumenza Software Private Limited, while “you,” “your,” and “user” refer to our valued customers.
This Shipping and Delivery Policy outlines the terms related to the processing, dispatch, and delivery of products ordered through our platform. By placing an order, you agree to the guidelines stated in this policy. Our priority is to ensure that your purchase arrives safely, on time, and without complications.
Shipping Locations
We currently ship to addresses across India. At this moment, our services are limited to domestic deliveries only, and we do not offer international shipping.
Order Processing and Dispatch
After you place an order, our team initiates processing within 1 to 2 business days, excluding weekends and public holidays. You will receive an email confirmation containing your order details once processing has started.
Estimated Delivery Timeline
Our typical delivery window ranges from 3 to 8 business days, depending on your location and the courier service’s efficiency in your area. Please note that delays may occasionally occur due to unforeseen factors such as adverse weather, logistical issues, or peak-season volumes.
Failed Delivery Attempts
If a delivery attempt is unsuccessful due to an incorrect address, recipient unavailability, or refusal to accept the package, the order will be returned to our warehouse. To have your order re-shipped, please contact our customer support team.
Lost or Damaged Packages
If your order arrives damaged, we’re here to assist. Please contact our support team within 48 hours of delivery and provide clear photos of the damaged item for verification. For lost shipments, we will coordinate with our delivery partners to investigate the matter and offer an appropriate resolution—either a replacement or a full refund.
Contact Us
For any questions or concerns related to shipping and delivery, feel free to reach out to us at:
lumenzasoftwareprivateltd@gmail.com
We value your trust and remain committed to providing a seamless and satisfying shopping experience with every order.