Terms and Conditions

Berryglow, operated by Lumenza Software Private Limited, is more than just a fashion platform—it’s a space where individuality and style come together. We are committed to providing a smooth, enjoyable, and secure shopping experience, with your trust and privacy at the core of everything we do.

In this document, the terms "we," "our," and "us" refer to Lumenza Software Private Limited, while "you," "your," "user," or "users" refer to anyone accessing or purchasing through our platform. These terms outline the rules and conditions for using our website, services, and features.

Please read them carefully. By continuing to use our platform, you agree to comply with these terms. If you do not agree with any part of this policy, we advise you not to use our services.


Acceptance of Terms

By accessing or using our website, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions. We reserve the right to modify or update these terms at any time without prior notice. Your continued use of the platform following any changes will signify your acceptance of the updated terms. If you do not agree with any portion of the revised terms, we recommend discontinuing use of our services immediately.


Eligibility to Use the Website

To access or make purchases on our website, you must be at least 18 years old or be using the site under the direct supervision of a parent or legal guardian. You must also have the legal authority to enter into binding agreements in accordance with applicable laws. We reserve the right to restrict access, suspend accounts, or cancel orders if it is determined that a user does not meet the required eligibility criteria.


Account Registration

To access specific features or complete a purchase on our platform, you may need to create an account. By doing so, you acknowledge and agree to the following:

  • You are at least 18 years of age at the time of registration.
     
  • All information provided must be accurate, complete, and kept up to date.
     
  • You are solely responsible for maintaining the confidentiality and security of your login credentials.
     
  • Only one account is allowed per user; multiple accounts may result in suspension or termination.

For more information on how your personal data is handled, please review our Privacy Policy.


User Responsibilities

By using our website, you agree to do so only for lawful and personal purposes. You must not engage in any actions that may disrupt the website’s performance, compromise its security, or interfere with other users’ access and experience. Unauthorized access to restricted areas, accounts, or systems is strictly prohibited. Additionally, users must not upload, share, or distribute harmful, illegal, or inappropriate content, nor place false, misleading, or fraudulent orders. Any violation of these terms may result in account suspension or permanent termination, along with possible legal action.


Product Information & Pricing

We strive to ensure that all product details, including descriptions, images, colors, prices, and availability, are accurate and current. Please note that actual product colors may slightly vary due to lighting and individual screen settings. Although we aim to reflect real-time stock status, availability at the time of purchase is not guaranteed.

We reserve the right to update product information, adjust pricing, limit purchase quantities, or discontinue products without prior notice. In cases of discrepancies or unavailability, we may cancel affected orders at our discretion to uphold service accuracy and fairness.


Orders & Payments

We are dedicated to providing a secure and transparent shopping experience for all users. Product prices may be updated at any time without prior notice. In cases of typographical errors or pricing discrepancies, we reserve the right to cancel or reject any orders placed for items listed with incorrect prices, even if the order has been confirmed or payment has already been processed.

All purchases must be completed using one of the approved payment methods available during checkout, which may include:

  • Credit or Debit Cards
     
  • UPI (Unified Payments Interface)
     
  • Net Banking

To ensure transaction security, we work with reputable third-party payment gateways. Please note that we do not store sensitive payment information, such as credit or debit card numbers, on our servers.

By placing an order, you confirm that all billing and payment details provided are accurate, valid, and authorized. Each order is subject to verification and approval. We reserve the right to delay or cancel any order if fraudulent activity is suspected or if false or misleading information has been submitted.

Upon successful placement, a confirmation email will be sent to the address provided during checkout. This serves as an acknowledgment of your order but does not guarantee acceptance. Final order approval is dependent on verification and readiness for shipment.


Intellectual Property Rights

All materials displayed on this website, including but not limited to logos, product designs, images, layouts, icons, text content, and software code, are the sole property of Berryglow or its authorized licensors and are protected by applicable copyright and intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, or otherwise use any part of the website’s content for commercial, public, or unauthorized purposes without obtaining prior written permission. Unauthorized use may result in legal consequences.


Use of Website Content

All content provided on this website is intended solely for personal, non-commercial use. You may view, download, or print materials for individual reference only. Any commercial use, reproduction, or public distribution of this content without prior written consent is strictly prohibited.


Prohibited Activities

By accessing or using our website, you agree not to engage in any activity that may harm, disrupt, or interfere with the platform, its users, or its operations. Prohibited actions include, but are not limited to:

  • Uploading or transmitting viruses, malware, or other malicious code
     
  • Attempting to overload, disrupt, or interfere with the website’s performance or security
     
  • Using automated tools such as bots, scrapers, or crawlers to extract or manipulate website data
     
  • Submitting false information or misusing personal data
     
  • Posting or sharing defamatory, abusive, offensive, or otherwise inappropriate content
     
  • Violating any applicable local, national, or international laws or regulations

We reserve the right to suspend access, terminate user accounts, and take legal action against individuals involved in such prohibited activities.


Privacy Policy Reference

Your use of this website is also governed by our Privacy Policy, which outlines how personal information is collected, processed, and protected. We encourage you to review the Privacy Policy to understand how we manage your data.


Limitation of Liability

To the fullest extent permitted by law, Berryglow shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of, or inability to use, the website or any of its products and services, even if we have been advised of the possibility of such damages.


Indemnification

By using this website, you agree to indemnify, defend, and hold harmless Berryglow, along with its affiliates, employees, and partners, against any claims, liabilities, losses, damages, or expenses resulting from your breach of these Terms and Conditions or your misuse of the website and its services.


Disclaimer of Warranties

This website and all related content are provided on an “as is” and “as available” basis. We make no warranties, express or implied, regarding the accuracy, reliability, functionality, or uninterrupted availability of the site. We do not guarantee that the website will be free from errors, vulnerabilities, or service disruptions.


Force Majeure

We shall not be held liable for any delay or failure to perform our obligations under these Terms due to events beyond our reasonable control. Such events may include, but are not limited to, natural disasters, war, labor disputes, pandemics, government actions, or disruptions in internet or communication networks.


Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of India. Any legal disputes arising in connection with this agreement shall fall under the exclusive jurisdiction of the courts located in India.


Dispute Resolution

We are dedicated to addressing any concerns promptly and fairly. If you encounter any issues related to your use of our website, products, or services, please contact our customer support team at lumenzasoftwareprivateltd@gmail.com for informal resolution. By continuing to use our platform, you agree to engage in this dispute resolution process as a condition of your use.


Access Termination Rights

We reserve the right to restrict, suspend, or permanently terminate your access to this website at any time, without prior notice, if you violate these Terms and Conditions or engage in conduct that is unlawful, disruptive, or harmful to our platform, services, or community.


Updates to Terms

These Terms and Conditions may be modified from time to time to reflect operational, legal, or regulatory changes. Updated terms will be published on this page, and your continued use of the website signifies your acknowledgment and acceptance of the revised terms.


Contact Information

For questions, concerns, or feedback regarding these Terms and Conditions, feel free to reach out to us at:

lumenzasoftwareprivateltd@gmail.com

We're here to assist you and ensure a transparent user experience.